What a statement, this was said by a friend of mine who worked in a call centre!He said that he was so restricted by what he could say in "his script" that he found the work soul destroying. Furthermore because he was so restricted in his communication style, the potentially interested prospects got really irriated with him and would not engage properly in conversation. This really got him down and he approached every call with the feeling "oh not another one". Happily he has changed job and is...