Telemarketing

What is the dream in your life?

I went to my childrens award presentation on Saturday for dance, singing and drama. The lady presenting the awards talked about the importance of the network and how important the role it played for those wishing to persue a career in the arts. In fact she said its importance could be as high as 50%. This  got me thinking about how the phone could help build your network. In persuing your dream, how much are you leveraging the use of the phone to make those all necessary "cold connections"?  It ...

Now is a great time to call!

As we approach the festive season now is a great time to call. I aways remember when I worked for companies as an employee and the days leading  up to the Christmas and New Year break rushed by, there was always the belief that people did not want to talk to us,  as they were enjoying their parties  or thinking about going away. Firstly how can that be said "for all people" as we are all different and I am sure in many different circumstances. Secondly even if it is the case , it is a great time...

Beware of hope pedalers!

One of the biggest time wasting activities in phone prospecting or sales ischasing people who say they are interested in your product or service.  They are always very polite and often enthusiastic in their response to your calls.  "Not now, call me back in a month's time" and when you do, you often get the same response. Although these types of call seldom go anywhere they serve another purpose in as much they they make us feel we are "making our calls" and being busy! The best way to deal with...

speak to their tone!

Very often when I am training or coaching my clients ask me what do I say that makes senior decision-makers listen to me Although the words are important, it is all about assessing the other person's world by listening to the tone of their voice. This will give you so much information about their mood as well as their availability to take your call. Especially in cold calling this precious information is overlooked.  Listen so very carefully to those first 5-10 secs of tonal information. Once...