Telemarketing

You must believe in yourself!

I am following the Xfactor http://xfactor.itv.com/2009/ at the moment and the key phase that keeps coming up is the importance of believing in yourself Stacey Solomon was told that she needs to start believing that she is of star quality as she delivers her current great performances.  May be if they change the type of songs  she sings, it will give her greater flexibility in her performance and help reinforce her belief. Can you see the parallel with your phone work and your belief in whethe...

Are you hiding behind email?

Are you hiding behind email? Why not use the phone?You probably realise that it can take a long time to get a decision using email. This is because of the delay often in getting a  response. There is also the problem that you have no way of measuring the emotional response of the person you are sending it to. If you need a dialogue and to get real emotional feedback from the tone of the person you are speaking to, then use the phone. It is so much quicker to get a decision, it has been said that...

Reasons why a call goes wrong

When a call goes wrong, it is usually because you have not planned it properly or you have been called unexpectedly! In the first case ask yourself the following questions: 1.Did I do my research about my contact and their company? 2.Did you have a "valid listening reason" for the call? 3. If you were the other person in their shoes how would you have reacted? 4.Did you make sure you were in the right mindset before the call so you believed it would go well? My recommendation ...

No fear!!

I watched the Johnathan Ross show and the  interview with  David Haye - the heavy weight boxing  champion of the world  He asked him if he felt any fear when he fought his opponent  Nikolai Valuev. David said that he could not afford to, he had to be completely focused, strategic and stick to his game plan. And as we know he achieved  his outstanding goal and won! When you make your difficult and uncomfortable calls, can you apply this same strategy? Plan your outcome, know the road map of yo...

They speak my language!

From this, I do not mean the language of the country where you reside but the type of language structures, style of language you use and why that  is important We tend to like people who are like us and particularly from a language point of view,  that is about style, pace, tone, richness in different use of words and may be even volume! The reason I am writing this blog entry is to get you think about your natural style and that of your friends and people generally that you get on with and b...

Telephone versus face to face meetings?

I used to work with a great salesman who sold software, not surprisingly he nearly almost had the highest revenue number in the team but had the lowest mileage claim for going to face to face meetings.  Interestingly he processed in a very visual way so he could have very easily been of the school that this high value sofware could only be sold face to face. If you are a "visual person" that is you often say "I need to see someone before I feel comfortable in selling to them". Then use the...