What a statement, this was said by a friend of mine who worked in a call centre! READ THE FULL ARTICLE >>

With all this beautiful snow you need…..     READ THE FULL ARTICLE >>

I went to my childrens award presentation on Saturday for dance, singing and drama. READ THE FULL ARTICLE >>

As we approach the festive season now is a great time to call. READ THE FULL ARTICLE >>

One of the biggest time wasting activities in phone prospecting or sales is READ THE FULL ARTICLE >>

Very often when I am training or coaching my clients ask me what do I say that makes senior decision-makers listen to me READ THE FULL ARTICLE >>

I am following the Xfactor http://xfactor.itv.com/2009/ at the moment and the key phase that keeps coming up is the importance of believing in yourself READ THE FULL ARTICLE >>

Are you hiding behind email? Why not use the phone? READ THE FULL ARTICLE >>

When a call goes wrong, it is usually because you have not planned it properly or you have been called unexpectedly! READ THE FULL ARTICLE >>

I watched the Johnathan Ross show and the  interview with  David Haye – the heavy weight boxing  champion of the world  READ THE FULL ARTICLE >>